60-Day Money Back Guarantee Policy

At Smart Movie Projector, we stand behind the quality of our products and are committed to ensuring your satisfaction. That’s why we offer a 60-Day Money Back Guarantee on all our products. If you are not completely satisfied with your purchase, you can return it within 60 days for a full refund.

Eligibility for Returns

• The item must be returned within 60 days from the date of purchase.
• The item must be in its original condition, unused, and in its original packaging.
• Proof of purchase (receipt or order number) is required.

Non-Returnable Items

• Gift cards
• Downloadable software products
• Items that have been modified or damaged by the customer

Return Process

1. Initiate a Return:
• To start a return, please contact our Customer Service team at [customer service email or phone number].
• Provide your order number and reason for the return.
• Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
2. Prepare Your Return:
• Carefully pack the item(s) in their original packaging, including all accessories, manuals, and documentation.
• Clearly write the RMA number on the outside of the package.
3. Ship the Item:
• Ship the package to the address provided by our Customer Service team.
• Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

Refund Process

• Once we receive and inspect the returned item, we will notify you of the status of your refund.
• If the return is approved, a refund will be processed to your original method of payment within 7-10 business days.

Partial Refunds

• Partial refunds may be granted in certain situations, such as items not in their original condition, missing parts, or items returned more than 30 days after delivery.

Late or Missing Refunds

• If you haven’t received a refund within the specified time frame, please first check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [customer service email or phone number].

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please contact our Customer Service team at [customer service email or phone number] for assistance.

Contact Us

If you have any questions about our 60-Day Money Back Guarantee Policy, please contact us at:

• Email: info@smartmovieprojector.com
• Address: 324 Queen St, Brisbane, Queensland, 4000, Australia

Thank you for shopping with Smart Movie Projector. We appreciate your business and are committed to providing you with the best possible shopping experience.

Smart Movie Projector