Shipping Policy

At Smart Movie Projector, we aim to provide you with a seamless shopping experience, including reliable and timely delivery of your purchases. Please review our shipping policy below for information on shipping times, costs, and other important details.

Australia Shipping

Processing Time:

• Orders are typically processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times:

• Standard Shipping: 7-14 business days.
• Delivery times are estimates and may vary based on your location and external factors beyond our control such as delays with the postal carrier.

• Standard Shipping: Free for orders over $50
• Shipping costs under $50 are calculated at checkout based on your chosen shipping method and delivery location.

*Delivery times may vary as Australia Post and other couriers use experience delays from time to time. Please note this is beyond our control and we cannot speed up the delivery progress once the parcel is with the courier/delivery service.

*Please note that due to sales and busier times of the year such has Black Friday and Christmas we are receiving large amounts of orders which can add delays to our processing and delivery times. Please note our current processing times are between 3-5 Business days and our shipping times shipping times are between 7-15 business days due to couriers delays and also the time of year. We appreciate your patience as we work with our team to deliver your parcels to you.

International Shipping

Processing Time:

• Orders are typically processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times:

• Standard Shipping: 10-20 business days.
• Delivery times are estimates and may vary based on your location and external factors beyond our control such as delays with the postal carrier.

Shipping Costs:

• Standard Shipping: Free for orders over $50
• Shipping costs for under $50 are calculated at checkout based on your chosen shipping method and delivery location.

Customs, Duties, and Taxes

• International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient. Smart Movie Projector is not responsible for any additional charges that may apply.

Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment via the carrier’s website. We will ship your parcel with Australia Post.

Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact us immediately at info@smartmovieprojector.com. We will work with the carrier to resolve the issue as quickly as possible.

Smart Movie Projector Shipping Protection Policy

At Smart Movie Projector, we’re committed to ensuring your order arrives in perfect condition. Our Shipping Protection Policy covers specific issues during the delivery process, so you can shop with confidence. Please review the coverage and exclusions below. You are only eligible for Shipping Protection if you added Shipping Protection upon checkout.

What is Covered Under Our Shipping Protection Policy:

Lost Packages

If your package is lost in transit and does not arrive at your specified address, we will provide a replacement free of charge after confirming the loss with the shipping carrier.

Damaged Items

If your Smart Movie Projector arrives damaged due to mishandling during shipping, we will replace or refund the item, provided you submit photographic evidence of the damage within 7 days of delivery.

Incorrect Items or Defective Products

If you receive the wrong item or your projector is defective upon arrival, please contact us within 7 days of receiving your order. After verifying the issue, we’ll arrange a replacement or refund.

What is Not Covered:

Stolen Packages:

Orders marked as "Delivered" by the carrier but reported as missing or stolen are not covered under this policy. Please ensure a secure delivery location is provided at checkout.

Incorrect Address Provided:

Orders sent to an incorrect address provided by the customer at checkout are not eligible for replacement or refund.

Delivery Delays:

Delays due to customs, holidays, weather, or other circumstances beyond our control are not covered by this policy.

How to File a Claim:

Report Issues Promptly:

Contact us at info@smartmovieprojector.com within the specified timeframes for each type of claim (7 days for damaged or incorrect items).

Provide Required Information:

Include your order number, photographs and videos of damaged items, and any additional relevant details to help us assess your claim.

Policy Limitations:

This Shipping Protection Policy only applies to orders placed through Smart Movie Projector who added Shipping Protection on to thier order at checkout.

Replacements or refunds are limited to the original purchase price of the item.

For any questions or assistance, please feel free to contact us. We’re here to help!

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

• Email: info@smartmovieprojector.com
• Phone: 0460 285 638
• Address: 342 Queen St, Brisbane, Queensland, Australia

Thank you for shopping with Smart Movie Projector. We appreciate your business and are committed to providing you with the best possible shopping experience.

Smart Movie Projector

www.smartmovieprojector.com